Illness Policy

Help us prevent the spread of contagious disease
Updated June 20, 2020

Please note updated quarantine and isolation guidelines from the McLennan County Medical Society here.

In light of the recent coronavirus (COVID-19) outbreak, we are asking that you NOT come to the clinic if any of the following are applicable to you or anyone in your household:

  • Fever (oral temperature 100.4° or higher) or symptoms of fever (such as chills or body aches) within the past 48 hours. Please do not consider yourself fever-free until your temperature has been normal for at least 48 hours without the use of Tylenol (acetaminophen) or Advil (ibuprofen).
  • New onset of cough
  • Worsening chronic cough
  • Sore throat
  • Shortness of breath
  • Difficulty breathing
  • New loss or decrease in sense of taste or smell
  • Runny nose (not allergy related)
  • Sneezing (not allergy related)
  • Hoarse voice (not allergy related)
  • Nasal congestion (not allergy related)
  • Chills
  • Unexplained fatigue or malaise
  • Difficulty swallowing
  • Nausea/vomiting, diarrhea, and/or abdominal pain
  • Contact with a person known/suspected to be infected with COVID-19 within the past 14 days.
  • Healthcare workers who have been in contact with patients known/suspected to be infected with COVID-19 within the past 14 days.

Patients who have had known or suspected COVID-19 infection (or have been told to self-isolate/quarantine for any another reason) must have been explicitly released from isolation/quarantine by a licensed physician in order for us to see them.

If any of the situations described above is applicable to you, our usual late-cancellation policy will not apply. We are now conducting telemedicine sessions; please let us know if you need to convert your existing appointment to a telemedicine session so that we can make the necessary adjustments. 

Please help us to decrease the number of people in our clinic by not bringing other people to your appointment unless it is absolutely necessary and waiting in your car if you arrive early.  

WHAT IS THE REASON FOR THIS CHANGE?

We understand that many of you have, over the years, come to depend on our services when you are suffering from respiratory illness. Modalities such as acupuncture, cupping, and gua sha are undoubtedly valuable and effective when it comes to the treatment of cough, shortness of breath, and viral and bacteria infections.

At this time, however, we are heeding the advice of experts and asking patients with evidence of respiratory illness and/or a history of travel to places where there is community spread of COVID-19 to stay home and/or seek treatment in facilities that are better equipped than we are to control the spread of infection (such as primary care physician’s offices, urgent care clinics, and hospitals). We are implementing this policy in an effort to safeguard the health of our elderly, medically fragile, and/or immunocompromised patients and in hopes of maintaining our ability to serve our community without interruption.

HOW WE CAN HELP IF YOU ARE SICK

If you are suffering from illness we will be happy to provide telephone consultation and arrange for pick-up of herbal medicines from a dropbox outside the clinic; some experts suggest that Chinese herbal medicine may be a useful adjunct to conventional medical care in the prevention and treatment of COVID-19. Please call to schedule a telemedicine session so that we can prescribe treatment for your particular condition and note that we are happy to continue to refill your existing prescriptions for herbal medicines and supplements using the dropbox outside our clinic

WHAT YOU CAN DO TO MINIMIZE YOUR RISK FOR INFECTION

In addition to basics like washing your hands frequently and not touching your face, there is a lot you can do to strengthen your resistance to viral illness. This includes eating a nutritious diet, minimizing your consumption of sugar, getting plenty of sleep, managing your stress levels, and doing qigong.

For detailed guidance on steps you can take to make your body less hospitable to COVID-19, please read this recent post

Note that this policy may change as we learn more about COVID-19 and how it spreads.

THANK YOU FOR YOUR UNDERSTANDING AND COOPERATION.